Are you struggling to support your users? Are issues taking too long to fix? Is your team costing too much? Is there any visibility of what is actually getting done?
You need to know that your team is happy and productive, that issues are being resolved quickly, and that you have time to focus on more strategic business initiatives. Engaging with an effective IT Support partner who offers you a fully managed and transparent 24/7 Service Desk IT support is essential to your business if you are to achieve your goals.
24/7 Service Desk Support Features:
✅ Flexible IT Support agreements to meet your business needs. ✅ Friendly, responsive, and complete end-user IT Support. ✅ Extensive 24/7/365 networking monitoring and alerting. ✅ Guaranteed response times based on agreed SLA. ✅ Spares and temporary loan equipment. ✅ 3rd party vendor support and escalation. ✅ Proactive support. ✅ Remote support. ✅ Onsite support. ✅ Out of hours support. ✅ Comprehensive reporting. ✅ IT roadmap support. ✅ A single point of contact for all of your IT Support needs.
24/7 Service Desk Support Features:
✅ Flexible IT Support agreements to meet your business needs. ✅ Friendly, responsive, and complete end-user IT Support. ✅ Extensive 24/7/365 networking monitoring and alerting. ✅ Guaranteed response times based on agreed SLA. ✅ Spares and temporary loan equipment. ✅ 3rd party vendor support and escalation. ✅ Proactive support. ✅ Remote support. ✅ Onsite support. ✅ Out of hours support. ✅ Comprehensive reporting. ✅ IT roadmap support. ✅ A single point of contact for all of your IT Support needs.
Allowing you to do more:
✅ Concentrate on other elements of your business. ✅ Confidently expand your opening hours, knowing that you are covered. ✅ Call on a trusted single point of contact for all of your IT requirements. ✅ Get a stronger alignment between IT and your business. ✅ Change IT from a cost center into a true business enabler. ✅ Improve service delivery and team satisfaction. ✅ Reduce all IT employment issues, such as sick and holiday cover. ✅ Confidently cater to the demands of a more mobile team/ ✅ Overcome any inconsistent service delivery. ✅ Get effective IT management information. ✅ overcome poor performance from your current IT Service provider.
✅ Access the IT support platform that you need for success.
Lower cost, flexible IT Support that you need to meet your business goals:
Significantly reduce the cost of your IT through the improved use of resources, as well as a lowering of your IT staffing costs. By outsourcing your service desk, you get the cover that you need, when you need it, as well as the ability to automate many of the manual processes that take time away from your team. We will help you mitigate your IT risks and increase your team's satisfaction.
