Dedicated IT Service Desk
A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.
By being dedicated to your support needs, they will be able to develop a deep understanding of your IT infrastructure, become familiar with your environment and business needs, and be able to deliver on any particular support requirements that you may have as a business.
Dedicated Service Desk benefits
You get all of the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources. By adopting a dedicated service desk, you will be able to define your own service levels and workflows, or train the team how to support any bespoke applications or hardware.
Enjoy the predictability of fixed fees, the reduction in management hassle, with the flexibility of having your own team. Overcome the hassle and cost of finding and retaining suitable engineers, as well as finding cover for sickness and absenteeism, all for a known, fixed fee. All this, while also having the flexibility to tailor a bespoke service.
Dedicated Service Desk Features
✅ Flexible IT Support processes to meet your business needs.
✅ Friendly, dedicated end-user IT Support.
✅ 24/7 support from a named and trusted support team.
✅ Guaranteed response times based on agreed SLA.
✅ A single point of contact for all of your IT Support needs.
Dedicated Service Desk Options
✅ A range of hours up to 24/7/365.
✅ Options to adopt specific processes and SLA's.
✅ Bespoke support options.Allowing you to do more
✅ Concentrate on other elements of your business.
✅ Enjoy the best of both worlds: cost savings and service improvements.
✅ Enjoy a stronger alignment between IT and your business.
✅ Overcome all employment issues.
✅ Enjoy a consistent service delivery.
✅ Get in-depth reporting and management information.
